Q: My phone won’t charge, what should I do?

A: Make sure the charger is plugged in and the light is on. Clean the charge contacts on the bottom or back of the radio with a rubber ink eraser. The battery may be old and needs replacement. Change the battery with a known good battery. Check the date on the battery and replace if older than two years.

Q: How do I get new batteries?

A: Contact the Director of Technology at x123 for a replacement battery.

Q: What is the life expectancy for radio batteries?

A: About 2 years.