ParentConnect FAQ

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Frequently Asked Questions
  1. What is ParentCONNECTxp?
  2. What are the requirements for our family to be able to use ParentCONNECTxp at home?
  3. Do I need to sign up again this year if I had an account last year?
  4. When I try to log in I get a screen that pops up that asks me if I want to accept the security certificate. Is this OK?
  5. How do I check on my child's current progress in his/her classes?
  6. Is there a way to see all assignments from one class grouped together?
  7. How do I receive e-mail alerts of discipline incidents, unexcused absences, tardies, missing assignments, or failing scores?
  8. How do I change my assigned password?
  9. There is nothing listed under the Assignment tab, does that mean there is no current work due?
  10. I clicked on the Grades tab, but I only see last quarter's classes and grades, how do I find current grades?
  11. My child wants to have my user name password so they can see current grades, too. Is this a good idea?
  12. I have a new student at WUHS that I did not add to my original account.  What do I do to add them to my account?
  13. I have a question about ParentCONNECTxp that has not already been answered.  Where do I go from here?


Go to ParentCONNECTxp now!!

1.  What is ParentCONNECTxp?

Wheatland Union High School is pleased to introduce you to ParentCONNECTxp.  ParentCONNECTxp is a web-based home-to-school collaboration tool that will allow you to examine up-to-date information on your child's grades, attendance, homework assignments, and more, all through a secure online link to school records.

ParentCONNECTxp also makes it easy for parents and teachers to communicate via e-mail messages. You may choose to receive automated e-mail alerts if your child is tardy or missing an assignment, or receiving a failing grade. Throughout the school year, ParentCONNECTxp updates in the middle of the night.  ParentCONNECTxp will always be ONE DAY BEHIND... today's absence will not appear until tomorrow.

If you have a question about a grade, or notice a discrepancy, please use the e-mail link in ParentCONNECTxp to receive clarification on your question.  At WUHS, we believe that collaboration and communication between home and school increases parental involvement, ultimately improving student achievement.

To initially sign up for ParentCONNECTxp, go to WUHS' ParentCONNECTxp link. You will need to Register as a new user and enter some demographic information including the names and age levels of the children you would like to track.  By law, you can ONLY view the information on YOUR child(ren).  Within two business days after you Register,  you will receive a welcome e-mail containing your username and password.  If there is any problems with granting your request to register, someone from WUHS will contact you.

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2.  What are the requirements to be able to use ParentCONNECTxp at home?

ParentCONNECTxp requires a browser and connection to the Internet. It will run on Windows, Macintosh, Linux, etc. with the following recommendations for your browser:

Microsoft Internet Explorer version 5.5 with Service Pack 2 or version 6.0 with Service Pack 1. 

If AOL is your Internet access provider, you will need to minimize AOL after connecting and then open Internet Explorer to use ParentCONNECTxp.

Other browsers should work with ParentCONNECTxp, but may not be tested. If you have a problem with another browser, please e-mail support@wheatlandhigh.org.

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3.  Do I need to sign up again this year if I had an account last year?

Your student's information will transfer from one year to the next.  You do NOT need to reenroll each year.

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4.  When I try to log in I get a screen that pops up that asks me if I want to accept the security certificate.  Is this OK?

YES.  You should always accept the security certificate. Accepting ensures that you will have a secure connection between your computer and the school's server.  

If you are not prompted to accept a Security Certificate, set your Internet Explorer Security settings to their respective defaults.

  1. Open Internet Explorer
  2. From the TOOLS menu, select “Options”
  3. Now in the Internet Settings windows, select the Security tab.
  4. For each zone (Internet, Local intranet, Trusted sites, and Restricted sites), highlight the icon and select the Default button if available. If the default button is grayed out, then that zone is already set to the default. The defaults for each zone are displayed below (click on each screenshot for a larger view):
  1. Click OK and restart Microsoft Internet Explorer.

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5.  How do I check on my child's current progress in his/her classes?

Click on the Assignment tab, and then click Schedule.  The current progress appears in the current grade column.  To receive a detailed progress report, click on the blue hyperlink of the current grade for the specific class.  Keep in mind that ParentCONNECTxp updates grades overnight.  It is suggested to teachers that they update their gradebooks weekly.  For immediate concerns, contact the teacher directly.

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6.  Is there a way to see all assignments from one class grouped together?

Yes.  When viewing Assignments, click on the word Courses at the top of the column.  This will sort all assignments by class instead of by Due Date.

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7.  How do I receive e-mail alerts of discipline incidents, unexcused absences, tardies, missing assignments, or failing scores?

Once logged in, click the Settings button in the upper-right corner and mark your preferences.

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8.  How do I change my assigned password?

Once logged in, click the Settings button in the upper-right corner and change your password.

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9.  There is nothing listed under the Assignment tab, does that mean there is no current work due?

The Assignments tab will display any upcoming assignments that teachers have entered in their gradebooks.  Check with your child's teacher to see what their policy is regarding posting upcoming work.

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10.  I clicked on the Grades tab, but I only see last quarter's classes and grades, how do I find current grades?

The Grades tab refers to the last report card grades. To check current progress...

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11.  My child wants to have my user name password so they can see current grades, too. Is this a good idea?

Since this is a read only program, your child can see their current grades, but cannot edit or change them. Your child would be able to change the password, so PLEASE make sure your lines of communication are open to prevent getting locked out of the program.  If you are ever locked out of ParentCONNECTxp, please contact the WUHS Technology Department at 530-633-3100 x123 or via e-mail.

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12.  I have a new student at WUHS that I did not add to my original account.  What do I do to add them to my account?

DO NOT REREGISTER!!  Send an e-mail and your request will be processed in 24-48 hours.  Please include your ParentCONNECTxp username, the name and grade level of the student you would like added.

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13.  I have a question about ParentCONNECTxp that has not already been answered.  Where do I go from here?

You can contact the WUHS Technology Department at 530-633-3100 x123.  They can refer your question to the proper expert.  You may also e-mail us and someone will address your question, usually within 24 hours.

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Go to ParentCONNECTxp now!!

 

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